🤝 Dear Valued Customer,
Thank you for choosing to shop with us — we truly appreciate your trust and support!
📦 Shipping & Delivery
Please note that shipping times may vary depending on your country’s postal service and customs procedures. While we ship your order promptly, final delivery is handled by your local carrier and may be subject to delays beyond our control.
If you do not receive your item within the specified protection period, please don’t worry — simply contact us. We’ll resolve the issue quickly by reshipping your order or issuing a full refund. Your satisfaction is our priority.
🚚 Shipping Information
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✅ Please ensure your delivery address is correct before placing the order. We are not responsible for delays or losses due to incorrect or incomplete addresses.
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⏱️ Orders are shipped within 7 business days after payment confirmation.
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📦 Free shipping via ePacket to the USA.
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🌍 All other international orders are shipped via China Post Air Mail with tracking.
💳 Payment
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We currently accept Alipay only.
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Click “Pay Now” to complete secure payment after placing your order.
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Import duties, taxes, and charges are not included in the item price. These are the buyer's responsibility.
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If you encounter any issues with payment, please contact us — we’re happy to help.
🔁 Returns & Refunds
We strive to ensure every customer is 100% satisfied. If there’s any issue with your order:
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🧾 For personal reasons (e.g., wrong size/color/fit), returns are accepted within 14 days. Buyer is responsible for return shipping and the product must be unused and in original condition.
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❗ If the product arrives damaged, please contact us within 24 hours and provide a photo. We’ll arrange a refund or replacement.
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💰 For any other quality issues, a refund will be processed once the problem is confirmed.
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🚫 We do not accept returns on items with strong odors (e.g., perfume, smoke).
🌟 Customer Support & Feedback
We aim to deliver 5-star service. If you’re not fully satisfied, please contact us before leaving feedback — we’ll do everything we can to make things right.
Got questions or comments? Our support team is here for you and typically responds within 24 hours on business days.
Thanks again for choosing us. We’re excited to serve you and hope you enjoy your shopping experience!