FAQs

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your shipment anytime on our Track Your Order page.

When will I receive my tracking number?

Tracking information is provided as soon as your order has been processed and shipped. Please allow up to 72 hours for tracking to become active.

Where can I find my order confirmation?

Order confirmation emails are sent immediately after purchase. If you don’t see it in your inbox, check your spam or promotions folder.

How long does shipping take?

U.S. Orders: Estimated delivery is 7 to 14 business days.

International Orders: Estimated delivery is 14 to 31 business days depending on your location.

Do you ship internationally?

Yes! We ship worldwide. International delivery times may vary depending on customs and local carriers.

What should I do if my package is delayed?

Please check the status using your tracking number on our Track Your Order page. If it’s been more than the estimated delivery time, contact our support team for assistance.

What’s your return policy?

You can return items within 31 days of delivery. Products must be unused and in their original packaging.

How do I request a return?

Contact our support team via the contact form or email us at theconcretejunglehub@gmailcom with your order number and reason for return.

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

Are your tools professional-grade?

Yes! We carefully curate durable, high-quality renovation and construction tools suitable for both homeowners and contractors.

How can I get help choosing the right tool?

We’re happy to help! Just use our Contact Form to tell us what you need help with, and we’ll provide personalized recommendations.

Do you offer bulk or wholesale pricing?

Yes, we do. For large or recurring orders, please contact us directly for custom pricing.